What to do about your upcoming flight as cancellations spike
In a summer of messy air travel, last week may rank among the worst.
Thousands of travelers were stuck at airports across the country after Spirit Airlines canceled hundreds of flights per day, for days in a row. On Wednesday, the carrier canceled 60% of its flights. On Thursday morning, another 51%.
“The last three days were extremely difficult for our Guests and Team Members, and for that we sincerely apologize. We continue to work around-the-clock to get our Guests where they need to be,” Spirit said in a statement.
Spirit wasn’t the only airline facing challenges last week. American Airlines also canceled a significant number of flights at its Dallas-Fort Worth International Airport hub between Sunday and Wednesday.
Are these cancellations — caused by weather issues, labor shortages, and “operational challenges” — going to end anytime soon?
“For American … it seems to be improving significantly,” says Scott Keyes, founder of Scott’s Cheap Flights and author of Take More Vacations. “For Spirit, Lord help you. I have no idea when things are going to get better.”
Keyes says overall the cancellations are indicative of a larger trend. Airlines have to make an educated guess months in advance to plan their operations, and this year “essentially their eyes were bigger than their stomachs,” he says.
While the number of people flying again has been a best-case scenario for airlines, “the staffing, the number of folks working, in many ways been a worst-case scenario,” Keyes says.
So what should you do if you’re worried whether your flight will actually take off? Here’s what experts advise:
You may not know your flight is going to be rescheduled until the last minute — maybe even after you have arrived at the airport. Katherine Estep, spokeswoman for the advocacy group Airlines for America, recommends downloading your carrier’s app to get immediate updates on your flight schedule.
Should your flight get significantly delayed, you are entitled to a refund (if you ask for one), per Department of Transportation regulations. However, every airline has a different definition of “significantly.” Check with your carrier to see if you are eligible. Even if you’re not, you may be able to get compensation for the disruption. Ask the airline for a meal voucher or a hotel room for the night while you wait.
Don’t like the rebooked flight? “Keep an eye on backup plans,” Keyes says. “If your flight were to get canceled, what are flights that this airline has that would work for me and my schedule?”
Once you have picked a new flight that works for you, call customer service and request it specifically.
“That’s going to be much more fruitful than saying, ‘My flight got canceled, what do I do?’” Keyes says.
The good news is you are owed a refund. The same DOT regulations mentioned above entitle you to a refund.
But be warned: Accepting the canceled flight, getting your money back, and starting from scratch may put you in a position scrambling for a more expensive flight, if you can find one. Then there’s the risk that your new flight may be canceled or delayed. You may want to reschedule a new flight with the airline vs. seeking the refund.
Protecting yourself starts when you book the flight. Brian Kelly, chief executive of the Points Guy, recommends booking your flights with frequent flier miles.
“Most airline frequent-flier programs will actually refund your points and taxes and fees, so it’s kind of like buying a refundable ticket,” Kelly says. “They give you maximum flexibility.”
Look for nonstop flights to your destination that depart earlier in the day. You will have fewer variables to deal with, and should something go wrong, you’ll have more rerouting options than departing later.
Martin Nolan, a traveler rights expert at Skyscanner, recommends booking a flight with a flexible fare that allows for a free date or destination change. He also suggests booking travel with a credit card that offers extra protections. A good credit card company will go to bat for you if you are struggling to get a rightfully owed refund.
Adit Damodaran, economist at the travel booking app Hopper, says it is wise to prepare for the worst by padding your trip with some buffer time if you’re traveling for a special event. Don’t cut your arrival too close; find a flight a day before in case there is a delay or cancellation. Hopper also has “Rebooking Protection Services,” allowing travelers to fly on another airline if there is a disruption.
Keyes strongly urges travelers to skip checking a bag.
“If you have checked a bag and then you get to the gate and your flight gets canceled or delayed, it’s going to be more difficult to get switched to a different flight,” he says. “If there’s another flight that’s leaving 15 minutes from now or 20 minutes from now, your bag is not going to make it.”
Instead, get to the airport early, and make sure your carry-on bag is stocked with snacks. Travelers have been racking up horror stories of spending an eternity at an airport with no food to be found.
“Even as this is happening, the vast majority of flights writ large are still taking off on time,” Keyes says.
